Delivery Policy
Last updated: 9 September 2026
Digital Voucher Delivery Policy
GiftPe provides digital products only. We do not ordinarily ship physical gift cards or physical products.
1. Delivery Method
After successful payment and fulfilment, your gift card/e-voucher may be delivered through:
GiftPe mobile application;
GiftPe account;
Registered mobile number;
Registered email address; or
Another electronic delivery method communicated at the time of purchase.
2. Delivery Time
Most successfully processed vouchers are intended to be delivered electronically shortly after payment confirmation.
However, delivery may be delayed due to:
Payment verification;
Partner processing;
Technical issues;
Brand/issuer system availability;
Fraud/security checks;
Network interruptions.
3. Order Status
You can check the status of your order through the GiftPe application/account where such functionality is available.
4. Payment Debited but Voucher Not Received
If your account has been debited but you have not received your voucher, please do not make another purchase immediately.
Contact:
with your Order ID and payment reference.
We will verify the transaction and coordinate with our fulfilment/payment partners where necessary.
5. Incorrect Contact Details
Users are responsible for maintaining accurate mobile number and email information.
GiftPe is not responsible for delivery issues caused by incorrect or inaccessible contact details provided by the user.
6. Digital Delivery Is Final
Once the voucher has been successfully delivered to your GiftPe account or registered contact details, it may be considered delivered even if the user subsequently fails to locate or access the voucher due to their own account/device issues.
7. Physical Shipping
GiftPe does not currently provide physical shipping for the digital gift cards and vouchers covered by this policy.