Refund Policy

At GiftPe, operated by Zapnity Services (OPC) Private Limited, we provide digital gift cards, vouchers, and other digital products from various brands.

Since gift cards and vouchers are digital products that may be issued and delivered electronically, orders are subject to the cancellation and refund conditions described below.

1. Order Cancellation

Customers may request cancellation of an order before the gift card or voucher has been successfully issued or delivered, subject to the status of the order and applicable fulfilment conditions.

Once a gift card or voucher has been successfully issued and its details have been made available to the customer, the order generally cannot be cancelled or refunded, except where an eligible issue is established under this policy or applicable law.

2. Payment Successful but Gift Card Not Issued

If payment has been successfully received but the selected gift card or voucher cannot be issued due to a technical, inventory, issuer, or fulfilment issue, GiftPe will first attempt to complete or resolve the fulfilment.

If the gift card cannot be successfully issued, the eligible amount will be refunded to the original payment method, subject to payment verification and applicable conditions.

3. Failed Payment

If a payment fails and the order is not successfully confirmed, no gift card or voucher will be issued.

If an amount has nevertheless been debited from the customer's account due to a payment processing issue, the transaction will be verified and, where applicable, the eligible amount will be refunded to the original payment method.

4. Duplicate Payment

If the same order is accidentally charged more than once due to a payment processing or technical issue, the duplicate transaction will be verified.

Where a duplicate payment is confirmed and no corresponding additional gift card has been issued, the eligible duplicate amount will be refunded to the original payment method.

5. Gift Card Successfully Issued

Once a gift card or voucher has been successfully issued and the gift card details have been delivered or made available to the customer, the order is generally non-refundable and non-cancellable.

Customers should verify the selected brand, denomination, quantity, and other order details before completing payment.

6. Incorrect Brand, Denomination or Quantity

Customers are responsible for reviewing their order before payment.

Refund or cancellation requests resulting from selecting an incorrect:

• Brand

• Gift card/voucher

• Denomination

• Quantity

may not be accepted after successful issuance of the gift card or voucher.

However, GiftPe may review exceptional cases individually where the voucher has not been redeemed or otherwise used and fulfilment conditions permit cancellation or refund.

7. Expired or Unused Gift Cards

Gift cards and vouchers are subject to the validity period and redemption terms specified by the respective brand or issuer.

GiftPe will not ordinarily provide a refund solely because a customer failed to use a valid gift card before its expiry date.

Customers are responsible for checking the validity and redemption conditions of the respective gift card or voucher.

8. Gift Card Redemption Issues

If a customer experiences a genuine issue while attempting to redeem a gift card that was successfully issued, the customer should contact GiftPe Support with relevant details, including:

• Order ID

• Gift card/voucher details

• Brand name

• Date and time of attempted redemption

• Screenshot or error message, where available

• Any other information reasonably required for verification

GiftPe may coordinate with the respective issuer, brand, or authorised fulfilment partner to investigate the issue.

Where an issue is verified and the transaction is eligible for a refund or replacement, GiftPe will take appropriate action in accordance with the applicable terms.

9. Unauthorized Transactions

If a customer believes that an unauthorized transaction has been made through their account, they should contact GiftPe Support as soon as possible.

GiftPe may investigate the transaction and request information necessary to verify the claim.

Where an unauthorized transaction is established following investigation, the appropriate action will be taken in accordance with applicable law and payment-processing requirements.

10. Refund Processing

Where a refund is approved, GiftPe will initiate the eligible refund to the original payment method, unless an alternative method is required or permitted under applicable payment-processing rules.

Approved refunds are generally initiated within 24 business hours after the refund has been approved.

The time required for the refunded amount to reflect in the customer's bank account, card account, or other payment account may vary depending on the payment gateway, bank, card issuer, or financial institution.

11. Refund Amount

The refund amount will depend on the nature of the transaction and the reason for the refund.

Where an eligible refund is approved, GiftPe will refund the applicable amount received for the affected transaction, subject to any applicable charges, deductions, or requirements permitted under applicable law and the relevant transaction terms.

12. Promotional Offers and Discounts

Gift cards purchased using promotional discounts, cashback, coupons, or special offers may be subject to additional terms.

If an order qualifies for a refund, the refund will be calculated based on the actual eligible amount paid for the affected order and the applicable promotional terms.

13. Refund Method

Unless otherwise required or permitted, approved refunds will be processed through the original payment method used for the transaction.

GiftPe does not ordinarily provide cash refunds for digital gift card purchases.

14. Changes to an Order

Once an order has been successfully placed, changes to the selected brand, denomination, quantity, or other order details may not be possible.

Customers should carefully review their order information before completing payment.

15. Exceptions

Nothing in this policy is intended to restrict any rights or remedies that a customer may have under applicable law.

GiftPe may review exceptional cases individually based on the specific circumstances, transaction status, verification results, and applicable issuer or brand terms.

16. Contact Us

For refund, cancellation, payment, or gift-card-related queries, please contact GiftPe Support through the contact details provided on our website.

When contacting us regarding an order, please provide the relevant Order ID and transaction details to help us process the request efficiently.

GiftPe
Operated by Zapnity Services (OPC) Private Limited